Scope of these Terms

These Terms apply to all visitors, users, clients, and others who access or use the Site or Services. These Terms form a legal agreement between you and Shadow Digital governing use of the Site and any Services ordered or delivered by Shadow Digital.

Changes to Terms

We may modify these Terms at any time. When we make material changes, we will provide notice by posting the updated Terms on the Site with a new “Effective date.” Your continued use of the Site or Services after the Effective date constitutes your acceptance of the updated Terms.

Services and Contracts

a. Description. Shadow Digital provides digital marketing services and related professional services for law firms and legal service providers (including SEO, website design, video production, content marketing, paid media management, and software onboarding).

b. Statements of Work. Any specific services, fees, deliverables, milestones, timelines, and cancellation or refund policies will be set out in written agreements, statements of work (SOW), proposals, or order forms signed by both you and Shadow Digital (“Service Agreement”). If there is any conflict between a Service Agreement and these Terms, the Service Agreement will control for that client’s Services to the extent of the conflict.

c. No Guarantee of Results. While we use industry best practices and reasonable efforts, we do not guarantee specific search rankings, revenue, number of leads, or placement in search results. Results in SEO, paid media, and marketing vary widely based on competition, budgets, market conditions, and other factors.

User Accounts and Passwords

If you create an account to access portions of the Site, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account. We are not liable for losses caused by unauthorized use of your account, and you must indemnify us for liabilities arising from misuse or unauthorized activity under your account.

Acceptable Use

You agree not to use the Site or Services for any unlawful purpose or in any manner that:

• violates applicable law, regulations, or third-party rights;
• interferes with or disrupts the Site or the servers or networks connected to the Site;
• attempts to probe, scan, or test the vulnerability of the Site or any related system;
• transmits viruses, worms, or other malicious code;
• uses data harvesting, robots, or scraping tools (except with our prior written consent); or
• impersonates any person or entity or misrepresents your affiliation with a person or entity.

We may suspend or terminate access for users who violate these rules or who pose a security or abuse risk.

Intellectual Property

a. Our Content. The Site and Services (including text, graphics, logos, images, videos, audio, design, source code, and other content) are owned by or licensed to Shadow Digital and are protected by copyright, trademark, and other laws. Except as expressly permitted by these Terms or a Service Agreement, you may not copy, reproduce, distribute, republish, download, display, post, transmit, or otherwise use any portion of the Site for commercial purposes.

b. Trademarks. “Shadow Digital” and all related logos, product and service names, designs, and slogans are trademarks or trade dress of Shadow Digital. You may not use any Shadow Digital trademark without our prior written permission.

c. Your Materials. If you provide content, materials, or data to us (including logos, client lists, cases, testimonials, images, or other materials) (“Client Materials”), you represent and warrant that you own or have lawful rights to use and provide those materials, and you grant Shadow Digital a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute the Client Materials as reasonably necessary to provide the Services, promote our work (unless you request otherwise in writing), and perform our obligations under a Service Agreement.

User Content; Reviews; Testimonials

You may submit client reviews or testimonials. By submitting reviews or testimonials, you grant Shadow Digital the right to use and publish the content across our marketing channels. We are not responsible for monitoring or verifying user-submitted content; we reserve the right to remove or modify any content that we deem inappropriate or in violation of these Terms.

Third-Party Services and Links

The Site may contain links to third-party websites, tools, or services that are not owned or controlled by Shadow Digital. We do not endorse or assume responsibility for third-party content, products, or services. If you access third-party services, you do so at your own risk and must review any applicable terms and privacy practices.

Payments, Fees, and Refunds

a. Fees. Fees for Services are set forth in the applicable Service Agreement. Unless otherwise stated, you are responsible for all fees and applicable taxes.
b. Payment Terms. Payment terms (including deposit amounts, recurring fees, due dates, and late fees) are set in the Service Agreement or invoice. Failure to pay timely may result in suspension or termination of Services.
c. Refunds & Cancellations. Refund and cancellation policies will be described in the Service Agreement. Except as expressly provided in a Service Agreement, fees paid are non-refundable, and you remain responsible for any unpaid amounts due under the Service Agreement.

Confidentiality

Each party will protect the other’s confidential information and will not disclose it to third parties except as required by law or to fulfill the Services. “Confidential Information” means non-public information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Confidentiality obligations survive termination of these Terms and any Service Agreement for three (3) years.

Privacy

Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and share personal information. By using the Site or Services, you agree to the collection and use of information in accordance with the Privacy Policy. The Privacy Policy is incorporated by reference into these Terms.

Disclaimers

THE SITE, SERVICES, CONTENT, MATERIALS, AND ANY DELIVERABLES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SHADOW DIGITAL DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT RESULTS WILL MEET YOUR EXPECTATIONS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SHADOW DIGITAL, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, OR LOSS OF BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SITE, OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SHADOW DIGITAL’S AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SHADOW DIGITAL UNDER THE APPLICABLE SERVICE AGREEMENT IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless Shadow Digital and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• your breach of these Terms;
• your Client Materials or other content you provide to Shadow Digital;
• your violation of applicable laws or the rights of third parties; or
• the use of Services in a manner not authorized by Shadow Digital.

Termination, Suspension

We may suspend, limit, or terminate your access to the Site or Services at any time, with or without notice, if we determine you have breached these Terms, interfered with the Site or Services, or present a security risk. Termination of Services does not relieve you of outstanding payment obligations under an executed Service Agreement.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles. You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Cook County (Chicago), Illinois, and both parties consent to the jurisdiction of those courts

Notices

If you have questions, concerns, or wish to file a complaint about how we process personal information, contact our Privacy team:
Email:
Mail:
Phone: 
If you are in the EU/EEA/UK and are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority.

Miscellaneous

This Privacy Policy is intended to describe our privacy practices. It does not create contractual rights for individuals. This Policy is governed by the laws applicable to the Site and our business operations.